INSURANCE QUESTIONS

What do I pay for these medications?

Your benefits plan may require certain out-of-pocket costs for each supply of medicine you receive.  Gastro Health Specialty Pharmacy thoroughly investigates your insurance benefits to ensure your claims are properly submitted.

Are there any financial payment plans?

Yes. You may qualify for financial help. Gastro Health Specialty Pharmacy can tell you if help is available from a manufacturer or through foundations related to your condition. We will assist you in contacting the appropriate manufacturer or foundation to apply for assistance.

What forms of payment do you accept?

We accept payments made by credit card, debit card, prepaid credit and debit cards and checks.

Why should I use Gastro Health Specialty Pharmacy over my current or previous provider?

Gastro Health Specialty Pharmacy ensures you understand how to use your medicine and that you always have the right dose. We work closely with your doctor(s) and other caregivers to ensure that you receive the best possible care and treatments. The pharmacy can send your medicine anywhere you wish. We have a team of trained nurses and pharmacists available to answer your questions 24 hours a day, 7 days a week.

How do I order a refill?

A week prior to your next refill, Gastro Health Specialty Pharmacy will call you to coordinate and schedule your delivery. During this call, they will also ask the following questions:

  • How are you doing with your therapy?
  • Have there been any changes to your medication?
  • Do you still take the same dose or strength?
  • Are you experiencing any side effects or reactions?
  • Do you need more supplies?
  • Where would you like us to send your next refill?
  • How long does it take to get my order?

Gastro Health Specialty Pharmacy provides free, secure delivery within 48 hours after we confirm your order, or later if you request. There are a few reasons why the ship date could vary. Your medication may require a prior authorization. This means your insurance company may require additional information prior to covering the medication.  Your order will be validated to ensure it meets all pharmacy and insurance criteria to be covered / shipped. If your order is missing any information, Gastro Health Specialty Pharmacy may need to contact your doctor or insurance company to confirm it.

What forms of payment do you accept?

We accept payments made by credit card, debit card, prepaid credit and debit cards and checks.

Do you accept Medicare/Medicaid?

Yes.

Where will you send my medicine and supplies?

We deliver your order, free of charge, to your home, doctor’s office or to any other location you choose with the exception of a P.O. Box. We include all of the necessary supplies for your treatment.

How will my medicine stay safe during delivery?

Refrigerated items are packed in a plastic bag to avoid condensation. The bag is packed inside either a Styrofoam cooler or an insulated pouch. Special ice packs are included to help ensure your medicine stays cool throughout delivery. Each box is secured shut with tape.

What if I have questions about my prescription?

For Patients in Florida: Please phone 305.468.4199

Where can I learn more about services available from Gastro Health Specialty Pharmacy?

For more information, please call 305.468.4199.